Returns / Exchange & Refund Policy

Thanks for shopping at Dandelion Lab.

If you are not entirely satisfied with your purchase, we're here to help.

• All goods sold are not refundable and returnable. 
• Please expect some slight variations (scents or colors) in botanical soaps from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
• If your orders arrive damage or incorrect. Kindly notify us by email at hidandelionlab@gmail.com or contact us through WhatsApp +60167333711 within 72 hours (3 days).
• To be eligible for a return, your item must be unused and in the same condition original packaging upon together with your:

Order number, Phone number, Photos or video of the damages/incorrect item(s)

• Once notified, we will arrange a replacement or refund the amount of the purchase.